pokebet FAQ – Got Questions? We've Got Answers.

The minimum age to register and play on pokebet is 21 years old, in accordance with Philippine gaming law and PAGCOR regulations. This applies to all games on the platform — live casino, slots, bingo, and all other offerings. Any account found to belong to a person under 21 will be immediately closed and all deposits returned. We take age verification seriously and conduct KYC checks on all accounts.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete KYC on pokebet, log in to your account and go to Account Settings > Verification. You'll need to upload a clear photo of a valid government-issued ID (PhilSys ID, passport, driver's license, SSS ID, UMID, or voter's ID) and a selfie holding the ID. Verification is typically completed within 24 hours. Once approved, your account is fully unlocked for withdrawals.

No worries — it happens to the best of us. On the pokebet Login page, click "Forgot Password." Enter your registered email address or mobile number, and we'll send you a password reset link or OTP. Follow the instructions to set a new password. For security, choose a strong password that you don't use on other sites. If you're still having trouble, contact our support team via live chat.

No. Each player is allowed only one pokebet account. Creating multiple accounts (also called "multi -accounting") is a violation of pokebet's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe your account has been locked or you cannot access it, please contact our support team directly rather than creating a new one.

pokebet supports the most popular payment methods for Filipino players. You can deposit and withdraw using GCash, PayMaya / Maya, and bank transfer via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to your bank account are also accepted. All transactions are processed in Philippine Peso (₱). Note that credit card deposits for gambling are not permitted under current Philippine regulations, and pokebet does not accept cryptocurrency of any kind.

The minimum deposit on pokebet is ₱100 via GCash or Maya — making it accessible for players across the Philippines, whether you're in Metro Manila, Davao, or Iloilo. Bank transfer minimums may vary depending on your bank's own transaction limits, but pokebet's platform minimum remains ₱100. There is no maximum deposit limit set by pokebet, though your bank or e-wallet provider may impose their own daily limits.

Withdrawal processing times on pokebet depend on your chosen method. GCash and Maya withdrawals are typically processed within 1–3 hours after approval. Bank transfers may take 1–3 business days depending on your bank. All withdrawals require a completed KYC verification before they can be processed. The minimum withdrawal amount is ₱200. If your withdrawal has been pending for more than 24 hours, contact our support team with your transaction reference number.

pokebet does not charge any fees on standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, Maya) may apply their own transaction fees or service charges. We recommend checking with your payment provider for their current fee schedule. For bank transfers, inter-bank transfer fees set by your bank may apply and are outside pokebet's control.

Most deposits reflect instantly. If your deposit hasn't appeared after 15 minutes, first check that the transaction was successfully completed on your GCash, Maya, or banking app and that the funds were debited. If the funds were deducted but haven't appeared in your pokebet account, contact our support team via live chat and provide your transaction reference number, the amount, payment method, and the time of the transaction. Our team will investigate and resolve it promptly.

pokebet offers a wide range of games designed for Filipino players. Our lineup includes Golden Land and Dragon Master — two fan-favorite live dealer experiences — as well as Bingo, a full Slot library with hundreds of titles, and the complete pokebet Casino suite featuring live roulette, blackjack, baccarat, and more. New games are added regularly, so there's always something fresh to try. Visit the pokebet Casino page for the full game catalog.

Yes — pokebet is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. All games, including live dealer tables and slots, are designed to run well even on standard mobile data connections. For the best experience, we recommend using a stable Wi-Fi or LTE connection, especially for live dealer games like Golden Land and Dragon Master.

Yes. All games on pokebet use certified Random Number Generator (RNG) technology for slots and digital table games, ensuring every outcome is completely random and independent of previous results. Live dealer games are streamed in real time from professional studios with real cards and equipment — no digital manipulation. pokebet operates under PAGCOR oversight, which includes standards for game fairness and player protection.

Golden Land is one of pokebet's signature live dealer games, popular among Filipino players for its fast-paced gameplay and exciting win potential. It features a live host, real-time betting, and a dynamic interface designed for both new and experienced players. The game is available 24/7 and can be played from as little as ₱10 per round, making it accessible for all bankroll sizes.

Dragon Master is another top-rated live game on pokebet, featuring a dragon-themed live dealer experience with high-energy gameplay and multiple betting options. It's a favorite among players in Manila and Cebu who enjoy fast rounds and interactive live hosts. Like all pokebet games, Dragon Master is available around the clock and is fully optimized for mobile play.

Yes — pokebet offers a welcome bonus for newly registered players who complete their first deposit. The bonus is credited to your account automatically after your qualifying deposit is confirmed. Specific bonus amounts and terms are displayed on the promotions section of the platform after you log in. All bonuses are subject to wagering requirements before withdrawal. Make sure to read the full bonus terms so you know exactly what's needed to convert your bonus into withdrawable cash.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw the bonus funds as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before that bonus converts to withdrawable funds. Not all games contribute equally — slots typically contribute 100%, while live table games may contribute less. Check the specific terms for each promotion in your pokebet account.

If you have a pokebet promo code, log in to your account and go to the Promotions or Cashier section. Look for the "Enter Promo Code" field and type in your code exactly as provided (codes are case-sensitive). The corresponding bonus will be applied to your account once the code is validated. If your code isn't working, check that it hasn't expired and that you meet the eligibility requirements. Contact support if you continue to have issues.

Log in to your pokebet account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reductions take effect immediately. Increases require a 7-day cooling-off period — this is intentional, to give you time to reconsider. We strongly encourage all players to set limits that reflect their entertainment budget, not their income. Visit our Responsible Gaming page for full details on all available tools.

If you feel your gambling is becoming a problem, you can request self-exclusion from pokebet for 6 months, 1 year, 3 years, or permanently. Go to Account Settings > Responsible Gaming > Self-Exclusion, choose your period, and confirm. Your account will be suspended immediately and you will not be able to register a new account during the exclusion period. All promotional communications will also be stopped. For step-by-step guidance, visit our Responsible Gaming page. Gambling is addictive. Know when to stop.

Several resources are available for Filipino players who need support. PAGCOR operates player protection programs for those affected by problem gambling. The National Center for Mental Health (NCMH) provides 24/7 crisis support. Gamblers Anonymous Philippines has chapters in Metro Manila, Cebu, and Davao offering free peer support meetings. You can also contact the pokebet support team directly — our staff are trained in responsible gaming and can help you activate the right tools. Remember: asking for help is a sign of strength. Gambling is addictive. Know when to stop.

If you're having trouble loading pokebet, try these steps in order: (1) Clear your browser cache and cookies, then reload the page. (2) Try a different browser (Chrome, Firefox, or Safari). (3) Check your internet connection — switch between Wi-Fi and mobile data to see if that helps. (4) Disable any VPN or ad-blocker extensions that might be interfering. (5) If the issue persists, it may be a temporary maintenance window — check back in a few minutes. If none of these work, contact our support team with a description of the issue and your device type.

If a game disconnects or freezes during an active round, pokebet's system records the state of the game at the point of disconnection. When you reconnect, the round will either resume or be settled based on the outcome that occurred. If you believe a bet was lost due to a technical error rather than a genuine game outcome, contact our support team within 24 hours with the game name, approximate time, and bet amount. We will review the game logs and resolve the issue fairly.

The fastest way to reach pokebet support is via the live chat feature available on the platform — typically available 24/7. You can also reach us by email at [email protected] (plain text — not a clickable link). When contacting support, please include your registered username or email, a clear description of the issue, and any relevant transaction reference numbers. Our team aims to respond to all email inquiries within 24 hours.

pokebet operates under applicable Philippine gaming regulations with PAGCOR oversight. The platform uses SSL encryption to protect all data transmissions and stores player information securely. Your financial transactions via GCash, Maya, and bank transfer are processed through regulated payment channels. pokebet is committed to fair play, player protection, and responsible gaming — and only accepts players who are 21 years of age or older, as required by Philippine law.