These highlights summarize our core data protection principles. The full policy below contains the complete and legally binding details.
pokebet uses 256-bit SSL encryption, secure data storage, and strict access controls to protect your personal information from unauthorized access, disclosure, or misuse at all times.
pokebet does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is used only for the purposes described in this Privacy Policy.
You have the right to access, correct, and request deletion of your personal data. pokebet provides clear processes for exercising your data rights in compliance with the Philippine Data Privacy Act of 2012.
Our data practices comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable PAGCOR data handling requirements for licensed gaming operators.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law and PAGCOR regulations. Data no longer needed is securely deleted or anonymized.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, pokebet will notify affected players and the National Privacy Commission (NPC) within the timeframes required by Philippine law.
pokebet is an online gaming platform accessible at pokebet.club, serving players in the Philippines with live dealer casino games, slots, bingo, and related gaming services. pokebet operates under applicable Philippine gaming regulations with oversight from the Philippine Amusement and Gaming Corporation (PAGCOR).
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), pokebet acts as the Personal Information Controller (PIC) in respect of the personal data of registered players and website visitors. This means we determine the purposes and means of processing your personal data.
Our designated Data Protection Officer (DPO) can be contacted at the details provided in Section 15 of this Policy.
This Privacy Policy applies to all personal data collected and processed by pokebet in connection with:
This Policy should be read together with our Terms & Conditions, which govern your use of the pokebet Platform. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
pokebet collects the following categories of personal data, depending on how you interact with our Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration & account updates |
| Financial Data | GCash number, bank account details, debit card details, transaction history | Deposits, withdrawals & KYC |
| Gaming Data | Game history, wager amounts, win/loss records, session duration | During gameplay |
| Technical Data | IP address, device type, browser type, operating system, cookies | Automatically on site visit |
| Communications Data | Support chat logs, email correspondence, feedback submissions | When you contact support |
| Verification Documents | Copies of government-issued ID, proof of address, selfie photos | KYC verification process |
We collect only the personal data that is necessary for the purposes described in this Policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data, except where required by applicable law (for example, responsible gaming assessments).
pokebet collects personal data through the following means:
Under the Philippine Data Privacy Act of 2012, pokebet processes your personal data on the following legal bases:
pokebet uses your personal data for the following purposes:
We will not use your personal data for purposes that are incompatible with those listed above without first obtaining your consent or establishing another lawful basis for the new processing.
pokebet does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
The pokebet website uses cookies and similar tracking technologies to enhance your experience and support the operation of the Platform. The following types of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the Platform to function — session management, login authentication, security tokens | Session / up to 24 hours |
| Functional Cookies | Remember your preferences such as language settings and game display options | Up to 12 months |
| Analytics Cookies | Collect anonymized data on how players use the Platform to help us improve performance and usability | Up to 24 months |
| Security Cookies | Detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts | Session / up to 30 days |
Essential and security cookies are necessary for the Platform to operate and cannot be disabled. You may manage functional and analytics cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the pokebet Platform.
pokebet does not use third-party advertising cookies or cross-site tracking technologies for behavioral advertising purposes.
pokebet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:
pokebet retains your personal data for the following periods, after which data is securely deleted or anonymized:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | 5 years after account closure | PAGCOR regulations & AMLA requirements |
| Financial & Transaction Data | 5 years after the transaction date | Anti-Money Laundering Act (RA 9160) |
| KYC Documents | 5 years after account closure | PAGCOR & AMLC requirements |
| Gaming History | 3 years after account closure | Regulatory compliance & dispute resolution |
| Support Communications | 2 years after the communication date | Legitimate interests (dispute resolution) |
| Technical / Log Data | 12 months | Security monitoring & fraud prevention |
Where retention is required by law (for example, under the Anti-Money Laundering Act), we are unable to delete your data earlier even upon request. In such cases, we will inform you of the applicable legal retention obligation.
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by pokebet:
Request a copy of the personal data pokebet holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to processing of your personal data based on legitimate interests, including for direct marketing purposes.
Request a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
Withdraw consent for processing activities based on consent (such as marketing emails) at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The pokebet Platform is strictly intended for adults aged 21 years and above in accordance with Philippine gaming law. pokebet does not knowingly collect personal data from persons under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and return any deposits in accordance with applicable regulations.
The pokebet Platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies only to the pokebet Platform and does not cover the data practices of any third-party websites or services.
pokebet is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any third-party service before providing your personal data to them.
The inclusion of a link to a third-party website on the pokebet Platform does not constitute an endorsement of that website or its privacy practices.
pokebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The following process applies:
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by pokebet, please contact our Data Protection Officer (DPO):
For data rights requests (access, correction, deletion, portability), please email our DPO with the subject line "Data Rights Request" and include your registered account email address and a description of your request. We will acknowledge your request within five (5) business days and aim to resolve it within thirty (30) days.
If you wish to lodge a complaint with the Philippine data protection authority, you may contact the National Privacy Commission (NPC) directly. Information about the NPC and its complaint process is available on the NPC's official website.